Privacy
This says what we collect and who sees it. It is a description of how the product works, not a list of things we reserve the right to do.
Your address
Cleaners quoting for your job see the area and the size of the property. They do not see your address. It goes to the one cleaner you book, after you have paid, and to nobody else.
We keep the point the postcode sits at, so a cleaner near you is matched on the right distance. We do not build any other identifier from your address.
A cleaner quoting for your job is shown a circle on a map rather than a pin. The middle of it is the middle of a 500-metre square your home is somewhere inside, worked out the same way every time so that reading the listing repeatedly gives nothing away. The map pictures themselves come from OpenStreetMap, which means their servers see roughly which part of the country is being looked at, and nothing about you.
Payments
Card details go to Stripe and never reach us. Cleaners give their bank and identity details to Stripe directly for the same reason. We hold the amount and the state of the payment, not the instrument.
Cleaners’ documents
Identity, right to work, DBS certificates and insurance are stored privately and are readable only through a link that expires. Our verification team opens them to check them. They are never attached to an email or shown in a list.
Measurement
We ask before measuring anything, and refusing takes one click. If you agree, we record which screens are used and where people give up. It is anonymous, it is hosted on our own servers, and it never includes your address, your name or what you booked.
Separately, we keep a log of business events: a job was posted, a booking was funded, a payment was released. Those carry amounts and identifiers of things, never of people.
Referrals
If you join with somebody’s code, we record that. They are never told which of their contacts booked, or what any booking was worth. You are never told who referred you either, because that is not something either of you needs from us.
Getting your data, and getting rid of it
Ask us and we will send you what we hold about you. Ask us to delete it and we will, except where we are required to keep it: financial records have to survive for tax and anti-fraud reasons, and the credit ledger cannot be edited by anybody, including us.